Transaction Declined? Refund Delayed? Here’s What to Do Next

If your transaction was declined, check whether:

• The merchant accepts RedotPay cards.
• You exceeded your spending limits.
• Your card has expired or was frozen.

Refunds typically take 3–7 working days. If a refund hasn’t arrived:

1. Contact the merchant first.
2. Make sure the refund isn’t on a deleted card.
3. Contact RedotPay support with transaction details.

For PayPal issues, use your physical RedotPay card and ensure the account name matches.

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