Q: Can the redotpay physical card be used without logistics information?
A: The physical card in production can be used as a virtual card.
Q: Physical card logistics time and query methods？
A: If the card has already been sent out, you can view the logistics tracking number from Page: Card-Apply for a Card-Card Application List-Physical Card-Tracking Number.
Logistics takes 5-15 days, special areas take 10-30 days, please be patient and wait.
You can check the logistics progress on the 17track website https://www.17track.net/zh-cn/
Q: How to activate a physical card? Is activation effective immediately? A: There is an activation code on the envelope where the physical card is stuck. Please log in to the app, click on Card-Activate Card, and enter the activation code. The activation of the card takes effect immediately.
Q: What should I do if my credit card shows a pending status after activation?
A: Please provide your UID to our customer service. They will help you with this situation.
Q: Can I change the name (the name of statement) of the card after activating it.
A: After activating a physical card, the name, card number, CVV, and validity period cannot be modified. Virtual card tags can be changed on card-card management-card tag.
Q: How long will it take to send out the card during production?
A: It usually takes 10-15 days to make a physical card. If there is a public holiday or platform activity, there will be a delay.
Q: What to do if I forget my physical card password?
A: You can change your password, operation path, Card-Setting-Set Card-PIN.
Q: Can I withdraw money from the ATM? Will it cost an extra fee?
A: You can withdraw money from an ATM through a physical card. The rate is related to the type of card and region. Please refer to the following table:
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