RedotPay promo code not working?

Eight reasons the app rejects a code, in the order they actually happen, each with the fix.

  1. The code is for the other card type.Virtual card codes and physical card codes are separate. If you are ordering a physical card with a virtual card code (or the reverse) the app rejects it. Check the label on our list and use the matching one.
  2. You entered it at registration.The field on the registration screen is for a referral code. A card promo code typed there is simply ignored or rejected. Promo codes go on the card order screen, before payment.
  3. You already paid the fee.A promo code only changes the price before you pay. It cannot be applied to a card you have already ordered, and RedotPay does not refund the difference afterwards.
  4. The code has expired.Promotional codes have end dates, and sites that do not re-test keep listing them for months. Look at the status badge on our list: "Checked" with a recent date means someone tested it; "Not re-checked yet" means it may have lapsed.
  5. It was already used on your account.Each code works once per account. If you already used it, or you are ordering a second card of the same type, use the next code on our list; it is a different code for the same discount.
  6. There is a typo or a space.Copy the code with the button instead of retyping it. Watch for the letter O versus the digit 0, and remove any spaces before or after.
  7. The app is out of date.Update RedotPay to the latest version from the App Store or Google Play and try again. Older builds have shown the promo field in a different place or not at all.
  8. You are trying to pay the card fee with the $5 welcome reward.The welcome reward from a referral code is spending credit and cannot cover the issuance fee. The fee must be paid from your balance; the promo code reduces that fee.
Still rejected? Try the other listed code for the same card type from the current list. If that also fails, email [email protected] with the code and the card type; we re-test reported codes and update their status.

Already have the app? Open RedotPay

Frequently asked questions

The app says "invalid promo code". What should I try first?

Confirm you are on the card order screen, not registration, and that the code matches the card type you are ordering. Those two cover most rejections.

Can I get the discount after I have already paid?

No. Codes apply only before payment. RedotPay does not retroactively discount an issued card.

Can I use two promo codes at once?

No. One code per card order. You can use a different code on the other card type later.

None of the codes work. Now what?

Tell us at [email protected] so we can re-test and update the status, and check the app's Vouchers section: RedotPay sometimes issues account-specific discounts there that need no code.