RedotPay promo code not working?
Eight reasons the app rejects a code, in the order they actually happen, each with the fix.
- The code is for the other card type.Virtual card codes and physical card codes are separate. If you are ordering a physical card with a virtual card code (or the reverse) the app rejects it. Check the label on our list and use the matching one.
- You entered it at registration.The field on the registration screen is for a referral code. A card promo code typed there is simply ignored or rejected. Promo codes go on the card order screen, before payment.
- You already paid the fee.A promo code only changes the price before you pay. It cannot be applied to a card you have already ordered, and RedotPay does not refund the difference afterwards.
- The code has expired.Promotional codes have end dates, and sites that do not re-test keep listing them for months. Look at the status badge on our list: "Checked" with a recent date means someone tested it; "Not re-checked yet" means it may have lapsed.
- It was already used on your account.Each code works once per account. If you already used it, or you are ordering a second card of the same type, use the next code on our list; it is a different code for the same discount.
- There is a typo or a space.Copy the code with the button instead of retyping it. Watch for the letter O versus the digit 0, and remove any spaces before or after.
- The app is out of date.Update RedotPay to the latest version from the App Store or Google Play and try again. Older builds have shown the promo field in a different place or not at all.
- You are trying to pay the card fee with the $5 welcome reward.The welcome reward from a referral code is spending credit and cannot cover the issuance fee. The fee must be paid from your balance; the promo code reduces that fee.
Still rejected? Try the other listed code for the same card type from the current list. If that also fails, email [email protected] with the code and the card type; we re-test reported codes and update their status.
Already have the app? Open RedotPay
Frequently asked questions
The app says "invalid promo code". What should I try first?
Confirm you are on the card order screen, not registration, and that the code matches the card type you are ordering. Those two cover most rejections.
Can I get the discount after I have already paid?
No. Codes apply only before payment. RedotPay does not retroactively discount an issued card.
Can I use two promo codes at once?
No. One code per card order. You can use a different code on the other card type later.
None of the codes work. Now what?
Tell us at [email protected] so we can re-test and update the status, and check the app's Vouchers section: RedotPay sometimes issues account-specific discounts there that need no code.